My first experience with budget airline was back in 2004 with Ryanair flying from Belgium to London for my honeymoon. It was so exciting and looking forward as I book the ticket online back home in Singapore and fly all the way to London, complete my Europe tour and then back to London via Ryanair. The experience was good though.
Thereafter, I have tried several trips from Senai, JB to Kuala Lumpur by Airasia. Also, on a company trip to Ho Chi Ming with Jetstar Asia. Most recently I got on a personal trip with one of the local budget airlines.
The experience wasn't very pleasant at all.
I booked my ticket for family of four last month to fly to Bangkok scheduled this December. My booking experience through their website is not pleasant. I have made several 'expensive silly' mistakes such as clicking "yes" for the extra baggage which inccur additional $10 fees for each way, which means $20(both way) * 4 = 80 on the additional luggage. All because that I did not read the selection option carefully. My fault I admitted.
Then, on proceeding with the payment in the summary screen, I wanted to know how much it cost for the insurance as it was not stated. I have to perform select & deselect for insurance option to see if there is any fee difference and ended I had paid more but without insurance coverage. Upon calling the customer officer, they insisted that I did not choose the insurance option. Then how come I am still being charge more as the price remain same? The website only showed the lump sum of price without the break down as in how much it cost person per sector in the final screen or the reservation e-ticket.
Also, this airline has changed my departure schedule and notifying their customers via email. They have arrange for an hour delay of flight. What happen to people who don't check their email or if the email was lost or went into spam etc...? Is this a professional service to notify customers on change of flying schedule? How about any compensation or refund for those customers who cannot make it for the changed schedule?
Last but not least, booking a budget airline early does not guarantee a cheaper fare but waiting for their anniversary or other promotion will guarantee you a very much more better deal.
Lesson learnt.
Anyway, found some article talking about relevant budget airlines to share.
http://talkback.stomp.com.sg/forums/showthread.php?t=41551
No comments:
Post a Comment